FAQ's

The Huddle Never Deflate™ features a patented dual pump that works to ensure your bed never deflates during your sleep.

Pump 1 - This primary pump inflates and deflates your air bed to the perfect firmness. Featuring advanced auto shut-off technology, it intelligently prevents overinflation.

Pump 2 - The innovative secondary pump quietly activates to maintain the same pressure all night. Ensuring your sleep is uninterrupted.

No, we don’t recommend it. The heat from an electric blanket can react with the cooler air inside the mattress, causing condensation to form on the surface. This can lead to damp sheets and potential mould.

The secondary pump is engineered for quiet operation. It activates only when the bed needs a slight pressure correction, and most people don’t hear it at all. It works in the background without interrupting your sleep.

Yes, the Huddle Never-Deflate™ Air Bed has an integrated USB-C port, so you can stay connected and charge your devices while you sleep. This is built into the bed alongside other features like the comfort dial and built-in nightlight. The bed needs to be connected to mains power for the USB-C port to work.

Yes, the Huddle Never-Deflate™ Air Bed has a built-in nightlight that provides a soft, soothing glow, handy for finding your way in the dark whether you're at home or camping. The bed must be connected to the main for the nightlight to work.

This is completely normal. Your Never Deflate™ airbed has an automatic pressure maintenance pump that senses when the air pressure drops below your chosen firmness level and quietly re-inflates it, even while you sleep. It's designed to run almost silently so it shouldn't disturb you. If you'd prefer it not to activate automatically, simply turn the Firmness Dial to "Off".

We recommend not exceeding 5 minutes of continuous inflation or deflation at a time. Let the motor cool down for at least 5 minutes before using it again, and stop inflating once the airbed is fully expanded and firm. Overusing the pump continuously can cause it to overheat and automatically shut off as a safety measure.

Stop using the pump immediately if the cord or plug is damaged, as this poses an electric shock and fire risk. Do not attempt to repair it yourself, as the appliance is double insulated and requires specialist servicing. Instead, contact the Huddle customer service team at support@huddleliving.com for assistance.

No, the Huddle Never-Deflate™ Air Bed comes with a built-in, powerful dual-action pump that inflates the mattress and keeps it topped up throughout the night, so there's no need to buy or bring a separate pump. It's also designed for rapid setup, making it easy to use at home or when camping.

The power lead supplied with the Never Deflate™ air mattress is 2.3 metres long, giving you enough reach to connect to a nearby mains socket. If you need a longer lead for your setup, you're welcome to use a suitable extension cable.

Yes, the Never Deflate™ secondary pump stays connected and makes tiny, near-silent pressure adjustments only when needed, so the bed stays firm all night. Its power consumption is minimal.

The built-in pump plugs into a standard AC wall socket: 220V for UK/EU models or 120V for US models. Always plug in before switching the pump on, and make sure the plug is fully and correctly inserted, as a loose connection is a common cause of the pump not working properly.

Not necessarily. If the pump has been running for a while, it may have overheated and automatically cut off as a safety feature; it will reset and be ready to use again within 30 minutes. Unplug it, let the motor cool, then try again. If it still won't restart, check the plug is fully inserted, and contact support@huddleliving.com if the issue continues.

Yes, the USB-C slot on the Never Deflate™ air mattress can be used to charge your phone while the mattress is plugged into the mains. The same slot can also be used to power the mattress itself from a generator when mains power isn't available.

Yes, the Huddle Never Deflate™ air bed can be inflated using a standard manual air pump, which is handy if you don't have access to electricity, such as when camping. Please note a manual pump isn't included, so you'll need your own with a compatible nozzle. As external pumps haven't been officially tested, inflation time may vary, and any damage caused by manual inflation isn't covered under warranty.

The secondary pump is designed to switch on automatically once the mattress firmness drops below your chosen setting. If it doesn't activate, or only shows a flickering light without powering on, this can indicate a fault with the pump. Please email support@huddleliving.com with a video of the issue and your order number so our team can investigate.

Yes, the Never Deflate™ air mattress uses a patented dual-pump design, with a second pump that tops up air automatically to counter natural overnight settling. This is one of the features that sets it apart from a standard air bed.

No. Huddle Living's Never Deflate™ mattresses use a patented dual-pump: the primary pump inflates the bed, then the second pump automatically tops up any lost pressure so it stays at the desired firmness overnight. You don't need to leave it running all night, only if you wish for the secondary pump to be active.

The Never Deflate™ mattress uses Huddle Living's patented dual-pump technology, which is designed to continually maintain air pressure through the night so the bed stays firm rather than gradually deflating like a standard air mattress. This is the key feature behind the Never Deflate™ name.

The Huddle Never Deflate™ Air Bed offers three firmness settings: Firm, Medium and Plush, allowing you to customise your sleep experience to your exact comfort preference.

Yes! The Huddle Never Deflate™ Air bed can be inflated using a standard manual air pump, so you don’t necessarily need access to a plug socket or electricity. This can make it a practical option for campsites, festivals, and off-grid trips.

If you would like to use the never deflate feature whilst camping you would need to separately purchase a high-capacity power bank, often called a portable power station or an AC power bank that can produce 220-240V, 50/60 Hz, 150W.

*Please note that a manual pump, power bank and USB-C cable are not included, and specific external pumps haven’t been officially tested. If you choose to use one, make sure it has a compatible nozzle, and keep in mind that inflation time and ease may vary.

Any damage caused as a result of manual inflation will not be covered under warranty

Our beds are made to industry-standard sizes, so the relevant sized fitted sheet should fit your bed fine! Please ensure that the control panel remains uncovered, however.

Inflation times are quick and vary by size:

• Single: around 2 minutes 20 seconds
• Double: around 2 minutes 45 seconds
• King: around 3 minutes 10 seconds

Yes, we highly recommend it. A mattress topper improves comfort by adding warmth, smoothing out the surface, and providing an extra protective layer between you and the air bed.

It uses a patented dual-pump system. The main pump inflates the bed, and a secondary pump maintains air pressure by making tiny adjustments only when needed. It works quietly in the background so the bed stays fully inflated all night without you noticing.

No. The Never Deflate™ system maintains consistent pressure as you sleep, and the reinforced construction prevents gradual sagging. The bed is designed to hold its shape night after night, even with frequent use.

Yes. The raised height and full-body support structure keep your spine aligned and prevent sinking, creating a feel close to a standard bed. It’s ideal for guests and comfortable enough for short-term daily use.

Air beds are measured using the industry standard method: a box or set square is placed at both ends and the distance between them is measured, accounting for the natural curve of inflated edges. Measuring seam to seam gives a smaller figure since rounded edges aren't perfectly straight. Size can also vary slightly with temperature and initial PVC stretching, which settles after a few uses. This is all normal.

If you're returning an air mattress because you've changed your mind, please be aware that inflating it counts as the item having been used, which may affect your eligibility for a full refund. To be safe, only inflate your mattress once you're certain you'd like to keep it.

The Huddle Never-Deflate™ Air Bed uses patented technology paired with a powerful dual-action pump that keeps air pressure topped up all night, so you won't sink or wake up on a flat bed. Internal air pillars and I-Beam construction give full-body support, making it a comfortable long-term bed for home or camping use.

Yes, the Huddle Never Deflate™ Air Mattress is supplied with a handy carry bag, making it easy to pack away, store, and transport whether you're moving it between rooms or taking it camping.

A repair patch is included with your airbed. First fully deflate the bed and clean the affected area thoroughly. Cut the patch to size, peel off the backing, and press the sticky side firmly over the puncture, rubbing well to ensure it adheres. Leave it for 4 hours to set before re-inflating.

Wipe the airbed with only a damp cloth and mild soap and water: never use strong detergents. Before storing, make sure it's fully deflated and completely dry, with the valve closed, and keep it in a cool, dry place away from sharp objects. Following the fold pattern in your manual will help it fit neatly back into its storage bag.

Make sure the bed is flat and fully deflated. Fold one side over by a quarter, then fold it over by a quarter again, and repeat on the other side. Then fold from the end (starting with the end without the pump) three times, and place it into the storage bag. If you have a single bed, start from step three.

For safety, babies aged 15 months or younger should never be placed on the airbed, and children under 8 shouldn't use it. Children should never be allowed to play, stand or jump on the airbed, as it is not a toy. Always position it at least 30cm from walls or furniture to prevent any entrapment risk to a child.

No - the Huddle Never Deflate™ Air Bed uses a patented dual-action pump that continuously maintains air pressure throughout the night, so you won't wake up sunk into a flat mattress. Its internal air pillars and I-Beam construction provide consistent full-body support, making it a reliable choice for guests, sleepovers or camping trips.

This is normal. The airbed material can stretch slightly during first use, so it may need extra air to reach your desired firmness. Air inside also expands in warmer temperatures and contracts in colder ones, which can change how firm the bed feels. Simply use the built-in pump to top up or release air as needed to restore your preferred firmness.

Yes, standard fitted sheets for the equivalent bed size work, and the 46cm raised height matches a regular bed frame, so bedding looks and fits like a normal bed.

As firm as you set it, and with the Never Deflate™, it stays there. The dual-pump system holds your chosen pressure all night instead of softening as the air cools, and the internal support structure keeps the surface level so two sleepers don't roll to the middle.

The batch code for your Never Deflate™ air bed can be found on the white label on the outside of the packaging, and it starts with "BF". You can also find it directly on the bed itself, near the control panel where you inflate the bed or adjust the firmness setting.

Yes, the Huddle Never Deflate™ Double was rated No.1 Air Bed by Good Housekeeping in 2025. Testers praised how "it remained plumped up throughout the night," reflecting the benefit of its patented Never-Deflate™ technology and dual-action pump, designed to stop you sinking into the bed overnight.

Yes, the Never Deflate™ King Air Bed features waterproof flocking on its surface, adding durability and helping protect against spills, which is especially useful if you're using it for camping or with children. It also has a double height design for extra comfort and stability when getting on and off.

No, the airbed should only be used on the floor. It isn't designed to be placed on a bed frame or any other raised surface, and doing so falls outside the intended use described in the manual, which could affect safety and performance.

Huddle Living accepts returns of unused items for a full refund within 30 days of purchase. The item must not have been inflated or used, and must be in its original packaging. All returns are checked on arrival. The 30-day window applies to every order, so we can't accept returns after it, even if the item is unopened.

Huddle Living accepts returns of unused items within 30 days for a full refund. The item must not have been inflated or used, and must be in its original packaging. All returns are checked on arrival. If an item has been used and simply doesn't suit your needs, we don't offer a money-back guarantee, as used items can't be resold as new.

If your air bed loses height overnight, first check carefully for any punctures or leaks and, if you have a Never Deflate™ model, confirm the second pump is running. If you can't find a leak and the pump is working, please email support@huddleliving.com with a photo of the mattress and your order number so we can look into it for you.

Huddle Living air beds have three firmness settings: Plush, Medium and Firm. Plush is the softest, and the firmness can't be adjusted beyond these three settings. Our air beds are designed to replicate the feel of a traditional mattress as closely as possible, though an air-filled design may feel slightly different.

The Huddle Never Deflate™ Air Bed's double height design gives it extra loft compared with standard air beds, so it feels closer to a normal bed. Combined with the I-Beam construction and internal air pillars, this creates full-body support throughout the night.

The mattress surface is tough and designed to withstand everyday use, but sharp claws or repeated jumping could cause punctures. We recommend keeping pets away from the mattress or supervising them closely if they're nearby, to avoid accidental damage from scratching or jumping as this would not be covered by the warranty.

Yes. Leaving your Huddle Living Never Deflate™ air mattress unused in its packaging doesn't affect its safety or performance, so you can open and use it whenever you're ready.

Many customers use Huddle Living Never Deflate™ air mattresses for regular, everyday sleeping, not just occasional guests. The patented dual-pump system helps keep the bed firm night after night.

Some customers like to add a topper for extra softness on top of the firm surface of a Never Deflate™ air mattress. We unfortunately can't recommend specific toppers or compatible sizes as this is not an item we sell.

Maximum weight limits vary by size: the Single supports up to 135kg, the Double up to 205kg, and the King and Super-King up to 270kg. These are suggested maximums to help ensure comfort and longevity of your Never Deflate™ mattress.

All Huddle Living Never Deflate™ air mattresses have a depth of 46cm (18 inches), regardless of size. This applies across the Single, Double, King and Super King options, giving you a consistently supportive height whichever size you choose.

Huddle Luxury Air Beds weigh 6.4kg (Single), 8.2kg (Double), 8.9kg (King) and 10.6kg (Superking). That should help you plan carrying, storing and packing the bed away.

Our Never Deflate air mattress is available in four sizes: Single (185cm L x 99cm W x 46cm H), Double (190cm L x 135cm W x 46cm H), King (200cm L x 150cm W x 46cm H), and Super King (213cm L x 180cm W x 46cm H).

You can register your warranty using this form.

Huddle Living is operated by Bluefin Trading Ltd, a company registered in England and Wales under company number 08635951. Our registered office is Keelham Farm, Wadsworth, Hebden Bridge, HX7 8TG, United Kingdom. The Managing Director is William Vaughan. You can reach us at support@huddleliving.com for any queries.

You can reach the Huddle Living support team by emailing support@huddleliving.com or using the Contact Form on our website. Our team, part of Bluefin Trading Ltd, will be happy to help with any questions about your order, product, or account.

All brand-new Huddle Living items come with a comprehensive one-year warranty, measured from the date you receive your order. This covers defects in materials or workmanship, but doesn't include general wear and tear, misuse, or use beyond the maximum weight limit. Please note warranty is only valid if purchased from us directly or via one of our approved retailers. If you have any concerns about a fault, contact support@huddleliving.com.

If your claim is within 6 months of purchase, Huddle Living covers return postage with a prepaid label. After 6 months, we will provide a return option however the postage costs would be paid by yourself, and are non-refundable. Please keep your original packaging (or suitable replacement) for any warranty return. To start a claim please complete the return form on our website, or email support@huddleliving.com if you purchased from one of our approved retailers.

This depends on how long you've had the item. Within the first 60 days, you may be offered a refund or new replacement. From 60 days to 6 months, a new replacement may be offered. From 6-12 months, a like-for-like refurbished replacement may be offered where appropriate. In some cases, replacement parts may be sent without needing a return at all.

Huddle Living's warranty, returns and replacement service is currently only available for orders within the United Kingdom and some of the European Union. If you're located outside these regions, please contact support@huddleliving.com to discuss your options.

A QR code to register your warranty is included in your package. If you can't locate it, simply use the warranty registration link for your preferred language instead: huddleliving.com/warranty (also available in German, French, Italian, Spanish, Dutch and Swedish). This will register your product warranty just as scanning the QR code would.

If your product develops an electrical or manufacturing fault within the warranty period, we cover the return postage cost for the first 6 months from the date you received it. After 6 months, you're responsible for the cost of posting the item back to us, though we will help arrange the return. We always cover the cost of sending your replacement out to you. Get in touch at support@huddleliving.com to arrange a return, or if purchased directly through us please complete a return request on our website.

Unfortunately, no. If a mattress is replaced under warranty, the replacement covers the same item only, so we're unable to swap it for a different size (for example, exchanging a king-size for a double). This applies even if the replacement is unused. If you need a different size going forward, you would need to purchase this separately.

Unfortunately not: for faulty item replacements, we're only able to dispatch the replacement once we've received and processed your returned item.

To look into an issue, our team will need: your full name, delivery address (with postcode, city and region), order date and order number, a retailer invoice if you bought elsewhere (such as Amazon or Argos), a detailed description of the problem, photos or a video, confirmation you've checked for leaks or holes, and your batch number.

Pack the item in its original packaging where possible, remove or cover any old shipping labels, print the label and attach it to the parcel, then drop it at a parcel point. The label is valid for 7 calendar days from when it was generated.

Yes, we're happy to provide a VAT invoice for your Huddle Living order. Just email support@huddleliving.com with your order number (this begins with HUD/) and we'll send your invoice across.

If your Huddle Living item arrives faulty or develops a problem, you can begin the process via our online returns portal: UK orders or EU orders, depending on the country your order was delivered to. Simply submit your order details there, and our returns team will be in touch.

If you've submitted your Huddle Living warranty registration but no confirmation has arrived, please check your spam or junk folder first. If it's still missing don't worry, your warranty is also recorded and activated at the time of sale.

Signing up is simple: just enter your email address into the sign-up box on our website. Once submitted, you'll start receiving our latest news, offers, and product updates by email. If you can't locate the sign-up box or it isn't working for you, contact support@huddleliving.com and we'll get you set up.

When a Huddle Living air mattress is out of stock, you can register your interest so you're alerted the moment it returns. Look for the notification or "notify me" option on the product page of the model you'd like and we'll add you to the restock list. We'll email you as soon as it's available.

Bluefin Trading Ltd, the company behind Huddle Living, is registered for VAT with the number GB189589034. This number is used for cross-border sales within the European Union. If you need this for invoicing or customs purposes, please contact us at support@huddleliving.com.

Yes, you have up to 30 days to cancel an order you've changed your mind about. Returns must be authorised by Huddle Living first, and you'll be responsible for the return shipping cost. Items must be returned unused, with all original packaging and contents intact, to qualify for a full refund. To request a return please complete a return request on our website.

Email support@huddleliving.com with your order number and we'll send your invoice over. We're working on making invoices downloadable automatically from your order confirmation.

Once your returned item arrives at our warehouse, please allow up to 14 days for it to be processed. This applies to both warranty returns and change-of-mind returns. If it's been longer than this and you haven't heard from us, please get in touch at support@huddleliving.com.

Yes, any free gifts included with your order must be returned along with the main item before we can process a full refund. This applies to change-of-mind returns made within the 30-day cancellation window. Free gifts must be returned in separate packages with their own return labels in the same way in which they arrives with yourself.

To start a return or exchange, please submit a request through our returns portal: UK orders or EU orders, depending on the country your order was delivered to. If you bought through one of our approved retailers, please contact that retailer directly. Alternatively, contact our support team using our contact form or at support@huddleliving.com. Once submitted, our returns team will follow up by email with next steps, so please keep an eye on your inbox (including spam/junk folders) after applying.

Once your return has been sent to us, it can take up to 14 days to process, as set out in the returns conditions on our website. It often takes much less, as our returns centre processes returns daily. You'll receive an email update once the returns team and technicians have dealt with your return.

Yes. Huddle Living collects personal information through cookies and similar technologies during your interactions with our website. This data may be shared with third parties, including advertising partners, to show you ads on other sites that are more relevant to your interests, as outlined in our Privacy Policy.

At this time, Huddle Living does not offer express or urgent shipping options within the EU, even for an additional fee. All EU orders are sent via standard delivery, which typically takes 3-4 business days once your order has shipped.

Currently, Huddle Living does not ship orders to Switzerland. If you're located there, we'd recommend checking back periodically as our shipping regions may expand.

Once an order has shipped, we are unable to cancel it. If you need more time to decide, you can reject the parcel when it is delivered and you will not be charged. Please tell us as soon as you have done so, as your refund may be delayed otherwise. Email support@bluefintrading.co.uk for help.

If you purchased your Never Deflate™ air mattress through Amazon, your order is processed and dispatched directly by Amazon, so we don't have access to your shipping details or delivery schedule. To change your delivery address or cancel the order, please contact Amazon customer service directly or use your Amazon account's order management tools, as they control the shipment.

Huddle Living doesn't currently offer direct exchanges. If your air mattress is unused and still within the return window, you can request a refund instead and place a new order for the size you need. Simply submit a return request through our returns portal (UK orders or EU orders, depending on the country your order was delivered to) and select 'No' when asked if the item has been used. If you ordered through one of our approved retailers, contact that retailer directly.

Huddle Living orders are delivered by our chosen carriers only, so we're unable to offer a choice of courier. If you have delivery instructions, such as changing where or how your parcel is delivered, you'll need to contact the carrier directly once your order has shipped.

You'll receive an email once the returns team and technicians have processed your return. Please be sure to check the tracking for your return and the returns portal for the most up to date information. It can take up to 2 weeks from your return arriving at our return center to receive a refund or replacement. If two weeks have passed and you have not yet received any update please contact our team using the contact form.

If you bought your Huddle Living air mattress on Amazon, your invoice is available through your Amazon account. Go to your Amazon orders page, open the order details and print a copy from there.

No problem, you can generate a new label yourself. Simply log in to view your original return request and select "Create additional shipment" to receive a fresh shipping label.

It can. If you change your delivery arrangements with the carrier, for example by moving delivery to a collection point via the carrier's website, this may temporarily delay your parcel while the carrier processes the request.

Once your request is submitted, our returns team will be in touch shortly. They will email you separately from your original order emails, so please check your inbox. If you open the returns portal again, it will show the latest status of your request.

At the moment Huddle Living doesn't ship to Ireland, so we're unable to take orders for delivery to addresses there. Delivery options can change over time, so if you'd like to double-check the latest position for your location, please refer to our delivery page.

If a discount code isn't applying at checkout, email support@huddleliving.com with the code, which item you are purchasing and your delivery location and we will look into this for you.

Delivery times can vary depending on your location and the product ordered. Once your order is dispatched, you'll receive a shipping confirmation with tracking details. Expected delivery dates show under the 'Add to Cart' button on each product page. Please refer to our delivery page for more information.

Our instruction manual is available for download as a PDF here

Yes, the Huddle Never Deflate™ Air Mattress comes with a convenient carry bag, making it easy to store away or take with you on camping trips, sleepovers or whenever you need a portable, comfortable bed on hand.