Shipping policy
All orders are dispatched from our UK warehouse.
After shipment, you will receive tracking information via email, either from Huddle, or one of our delivery partners. This will be sent to the email address you provided when ordering. Please check your junk/spam folder.
Free Next Day Shipping: Our free next day delivery policy aims to provide swift service for orders placed before 12pm, ensuring delivery by the next working day* to UK mainland postcodes**.
*Working days does not include Saturdays, Sundays or bank holidays as a delivery day.
** UK Mainland Addresses excludes postcodes AB31-56, IV (all), KW (all), PA20-80, PH4-50, BT (all), KA27-28, HS (all), IM (all), ZE (all), GY (all), JE (all). Please allow up to three additional working days for deliveries to these addresses.
In case you anticipate that you will not be home during the delivery attempt, rest assured that the carrier will make every effort to ensure successful delivery by:
- Delivering to a Neighbour: If you have a trusted neighbour who can accept the package on your behalf, the carrier will attempt to deliver to them.
- Safe Place: If you have a designated safe place on your property where the package can be left securely, please let the carrier know.
The Customer is responsible for making suitable arrangements for the delivery of Goods. If no one is available and a safe place is not nominated to our delivery partner, Huddle will not be held responsible for any consequential loss following a successful delivery. All deliveries are limited to doorstep/curbside locations.
Additional Info
If you are due to receive a free gift with your purchase, please be aware this will be sent as a separate package.
Any orders with a delivery address at a pack station or PO box are unable to be delivered by our couriers. Doing so will automatically cancel your order, so please ensure you use a business or residential address on your order.